Update issues

Solid Accounting checks for updates when it starts and every six hours while it runs. When a new release is available, it downloads in the background and the status bar shows its progress; when it is ready, you choose when to restart. You can also check any time with Help → Check for Updates..., and Settings → License & Updates shows the version you're running. This works on Windows, on Mac (from 26.9.3), and on Linux with the AppImage or the .deb package (from 26.10.3).

New releases come with Updates & Cloud Services. If yours has ended, the check won't offer new releases — the version you have keeps working.

While an update downloads

The status bar shows how far the download has got, for example 23 MB of 118 MB (19%). Its menu and tooltip, and Help → Check for Updates..., also show the speed and time left (for example 0.3 MB/s, 6 min left). There is only ever one download: checking again while it runs joins the same download instead of starting another. On a slow connection, let it finish; there is no time limit.

When it's done, choose Restart now or Later; Later installs the update when you quit.

"Update failed" and Try again

If nothing arrives for a minute, the download stops and the status bar says Update failed, with Try again. A failed download doesn't start over by itself, so it can't run twice side by side on a slow line. Check your connection, then choose Try again on the status bar or in Help → Check for Updates....

The update keeps failing or keeps coming back

1. Quit the app completely and start it again, then use Help → Check for Updates....
2. Make sure you're online and that a firewall or proxy isn't blocking license.solidaccounting.com.
3. Still failing? Use Help → Send Diagnostic to Support..., or Help → Open Logs Folder and send us the latest log.

On a Mac: stuck on 9.25.1 or 26.9.2

Those two builds can't update themselves. Download the current version once from the download page and drag it into Applications, replacing the old one. On first launch your settings, license, recent files and demo companies move over. After that, updates install from inside the app.

9.25.0 opens to a blank window

9.25.0 couldn't start and couldn't update itself. Download and install the current version from the download page. Your company files were not affected.

Offices sharing a company file

Update every computer to the same release together. 26.9.4 and 26.9.5 changed the company file: once a file opens in one of those versions, older versions can't open it, its backups or its Accountant's Copies. A computer on an older version is asked to update when it connects to the host.

"Signature verification failed"

Every update is signed, and the app refuses one whose signature doesn't match. Usually a proxy or security product changed the download, or it was damaged in transit — try again from another network. If it keeps happening on a network you trust, contact support before retrying.

We will never ask you to turn off signature checks. Instructions that tell you to aren't from us.

Windows SmartScreen blocks the installer

The installer is signed by Solid Accounting LLC. If SmartScreen still blocks a downloaded installer, right-click it → Properties → check Unblock, then run it.

Going back to an earlier version

Not supported. A company file saved by a newer version may not open in an older one — you'll see "This company file needs Solid Accounting X or later". If a new release broke something for you, email support@solidaccounting.com and we'll fix it. If you must go back, restore a backup made before the update.