Terms of Service
Terms of Service
These terms cover using the Solid Accounting website and buying our software ("Solid Accounting," "we," "us," "our" refers to the company that makes Solid Accounting software). Plain English, no tricks. The "Legal Details" section at the bottom has the formal language.
Who can use Solid Accounting
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to purchase or use Solid Accounting. By purchasing, you represent that you have the legal capacity to enter into this agreement.
Your account
When you buy Solid Accounting, you give us your name and email so we can deliver your license. Keep your login credentials private — you're responsible for anything that happens under your account. If you think someone else has access, let us know immediately at support@solidaccounting.com.
Closing your account
You can close your account by emailing support@solidaccounting.com.
Closing your account ends your access to Solid Accounting. If you want to keep using the version you bought, keep your account open. You don't have to renew Updates & Cloud Services to keep using it. Before you close your account, export anything you need; your company file stays on your computer.
When you close your account:
- Your license is deactivated. Solid Accounting stops working on your computers the next time it checks your license, and the license can't be activated again
- Your desktop software stops receiving updates
- We retain your purchase records for 3 years (tax/legal requirements)
- Invoicing portal data is deleted per the Payment Service Agreement
- Support correspondence is retained for 2 years
Buying Solid Accounting
Solid Accounting starts at $349 (Standard tier). Professional and Accountant tiers cost more. All prices are in US dollars.
| Tier | Price | Updates & Cloud Services (optional, from year 2) |
|---|---|---|
| Standard | $349 | $99/year |
| Professional | $499 | $129/year |
| Accountant | $699 | $179/year |
| Additional user | +$100 one-time, any tier | — |
Each license includes named user logins: up to 3 on Standard, up to 5 on Professional, and up to 10 on Accountant. You can add more users for $100 each, one-time, on any tier.
When you buy, you get:
- A perpetual license key
- The software download
- One year of Updates & Cloud Services included
Updates & Cloud Services includes new releases and tax table updates, support, bank feeds (3 bank logins on Standard, 5 on Professional, 10 on Accountant), encrypted cloud backup (3 GB, 5 GB or 10 GB by tier), online invoicing & payments, and the Payroll API. Additional bank logins beyond your tier's allowance are $3 per login per month.
We process payments through Stripe. We never see or store your credit card number.
Prices can change, but if you've already bought a license, your license isn't affected.
Sales tax
You're responsible for any applicable sales tax, VAT, or GST on your purchase. We collect and remit sales tax where legally required.
Updates & Cloud Services
After your included first year, renewing Updates & Cloud Services is optional at the rate listed for your tier:
- Standard: $99/year
- Professional: $129/year
- Accountant: $179/year
Updates & Cloud Services covers new releases and tax table updates, support, bank feeds, encrypted cloud backup, online invoicing & payments, the Payroll API, and AI model updates for on-device AI (coming soon), once it ships and you turn it on.
You can stop renewing at any time. Without Updates & Cloud Services, you keep using the version you bought. New releases, bank feeds, new cloud backups, and online invoicing & payments stop; existing cloud backups stay available to restore.
Updates & Cloud Services does not renew automatically. Auto-renewal is off unless you turn it on yourself in your account. If you turn it on, we'll email you before each renewal, and you can turn it off at any time in your account or by emailing support@solidaccounting.com.
Auto-renewal disclosures
These apply only if you choose to turn on auto-renewal. In compliance with applicable consumer protection laws (including California SB-313 and New York GBL §527-a):
- What renews: Updates & Cloud Services at the then-current yearly rate for your tier
- When: At the end of your current Updates & Cloud Services period, then yearly
- How to cancel: Turn off auto-renewal in your account, email support@solidaccounting.com, or use the cancellation link in your renewal reminder email. Cancellation takes effect at the end of your current billing period
- Confirmation: You'll receive an email confirming your enrollment in auto-renewal when you turn it on, and a reminder email at least 30 days before each renewal
- Consent: By turning on auto-renewal, you affirmatively consent to recurring charges
Refunds
30-day money-back guarantee. A reason is optional. Email support@solidaccounting.com within 30 days of purchase and you get a full refund. Once the refund is processed, your license key is deactivated and your copy stops working.
After 30 days, we'll still consider refunds if you have a documented technical problem our support team can't fix.
Updates & Cloud Services renewal fees are refundable on a prorated basis if you cancel within the first 90 days of a renewal period.
License tiers
Your license key unlocks features based on your tier:
- Standard ($349) — Up to 3 users.
- Professional ($499) — Up to 5 users. Everything in Standard, plus the features listed for Professional on our pricing page, including connecting your own AI assistant and the local API.
- Accountant ($699) — Up to 10 users. Everything in Professional, plus the accountant features listed on our pricing page, such as client management and write-up tools.
The features in each tier are the ones listed on our pricing page when you buy.
Additional users (named user logins) are $100 one-time per user on any tier.
Full license terms are in the EULA.
Don't do these things
- Use the site or software for anything illegal
- Try to break into our systems or other people's accounts
- Mess with the website or our services
- Give us false information
- Resell, share, or give away license keys
- Scrape our website or use bots against our services
Our content
Everything on solidaccounting.com — text, graphics, logos, software — is owned by Solid Accounting or its licensors and is protected by copyright law. Don't copy or redistribute it without written permission.
If you believe content on our site infringes your copyright, send a DMCA notice to legal@solidaccounting.com with: (1) identification of the copyrighted work, (2) identification of the infringing material and its location, (3) your contact information (name, address, phone, email), (4) a statement that you have a good faith belief the use is not authorized by the copyright owner, (5) a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf, and (6) your physical or electronic signature.
Electronic communications
By purchasing Solid Accounting, you consent to receive communications from us electronically — via email to your registered address or through in-app notices. These electronic communications satisfy any legal requirement that communications be in writing, as permitted by the E-SIGN Act (15 U.S.C. § 7001 et seq.) and similar state laws.
Third-party links
Our website and software may contain links to third-party websites and services (Stripe, payment providers, documentation resources, etc.). We don't control, endorse, or take responsibility for the content, privacy practices, or availability of those sites. Visiting them is at your own risk.
Where Solid Accounting is available
Solid Accounting is currently available for purchase in the United States, Canada, United Kingdom, European Union member states, Australia, and New Zealand. We don't sell to countries subject to US sanctions (including OFAC-designated countries). We may expand or restrict availability at any time.
Changes to these terms
We might update these terms. If we make a material change, we'll email you at least 30 days before it takes effect. We'll also keep a changelog at /legal. Continuing to use Solid Accounting after a change means you accept the new terms.
Legal Details
The sections above describe your rights in plain language. The sections below contain the formal legal terms. Where they overlap, the formal language controls.
Disclaimer of Warranties
THE WEBSITE AND SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOLID ACCOUNTING DOES NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR SECURE ACCESS TO THE WEBSITE OR SERVICES.
THE SOFTWARE IS NOT A SUBSTITUTE FOR PROFESSIONAL ACCOUNTING, TAX, OR LEGAL ADVICE. SOLID ACCOUNTING MAKES NO REPRESENTATIONS REGARDING THE ACCURACY OR COMPLETENESS OF ANY CALCULATIONS, REPORTS, OR TAX FILINGS GENERATED BY THE SOFTWARE.
Limitation of Liability
IN NO EVENT SHALL SOLID ACCOUNTING, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE WEBSITE, SOFTWARE, OR SERVICES.
SOLID ACCOUNTING'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SOLID ACCOUNTING IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Indemnification
You agree to indemnify, defend, and hold harmless Solid Accounting and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the website or Software; (b) your violation of these Terms; (c) your violation of any law or third-party rights; or (d) any content you submit through our services.
Termination and Suspension
Solid Accounting may suspend or terminate your account for: (a) material breach of these Terms that remains uncured for 30 days after written notice; (b) non-payment of fees past the applicable grace period; (c) fraud, illegal activity, or abuse (immediate suspension permitted); or (d) if required by law. Upon termination, your desktop software continues to function in offline mode but will not receive updates or connect to online services.
Modification of Terms
Solid Accounting may modify these Terms by providing at least 30 days' prior notice via email to your registered address. Material changes will be clearly identified. Your continued use of Solid Accounting or the website after the effective date of a modification constitutes acceptance. If you do not agree, you may close your account before the changes take effect.
Dispute Resolution
Disputes arising from these Terms are subject to the arbitration and class action waiver provisions in the EULA, which are incorporated here by reference. If you opted out of arbitration under the EULA, disputes will be resolved in state or federal courts in Delaware.
Severability
If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions remain in effect.
Waiver
Our failure to enforce any provision is not a waiver of that provision or our right to enforce it later.
Assignment
You may not assign these Terms. Solid Accounting may assign them in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees to honor existing licenses and obligations.
Consumer Protection
Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights or remedies that cannot be waived or limited by contract under applicable law, including the Australian Consumer Law, the EU Consumer Rights Directive (2011/83/EU), or similar mandatory consumer protection statutes. To the extent any provision conflicts with such mandatory protections, the mandatory protection prevails for the affected provision only.
Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. This choice of law does not deprive you of mandatory consumer protections afforded by the laws of your country of residence.
Entire Agreement
These Terms, together with the EULA, Privacy Policy, Payment Service Agreement (if applicable), and Data Processing Agreement (if applicable), constitute the entire agreement between you and Solid Accounting regarding the website and purchase of the Software.