Get help with Solid Accounting.
Start with the answers below, or email us and a person will reply.
support@solidaccounting.com · within 1 business day · priority with Updates & Cloud Services
Already using Solid Accounting? Choose Help → Send Diagnostic to Support… in the app and include your email. It opens a ticket with the details we need, so you won't have to describe your setup.
Getting started
Where do I download the app?
Customers and invited testers download from the download page or from your account, which also keeps older releases your license covers.
How do I activate my license?
Open Solid Accounting and choose one of the tabs on the activation screen: Account (sign in with your Solid Accounting account and approve this computer in your browser), License Key (paste the key from your receipt email), or Email Login (get a code sent to the email you bought with). Activation needs an internet connection.
How do I move to a new computer?
On the old computer choose Settings → License & Updates → Deactivate, then activate the new one. If the old computer is gone, deactivate it from your account page. To move your company file too, see Migrating between machines.
I lost my license key.
Sign in to your account with the email you bought with, or use Email access link there to have it sent again. If you no longer have that email address, email support@solidaccounting.com with your receipt or a card statement line.
Your account
How do I renew Updates & Cloud Services?
Sign in at solidaccounting.com/account. Turn on automatic renewal there and your card is charged on the renewal date, or leave it off and renew when you're ready. In the app, Settings → License & Updates shows the date your coverage runs through and a Renew… button.
How do I change tier or ask for a refund?
Email support@solidaccounting.com with your license key or order number. The refund policy is in the FAQ.