Refunds
30-day free trial. 30-day money-back guarantee. Try every feature free for 30 days in the app before you buy. After you buy, you have 30 days from the purchase date to ask for a full refund. A reason is optional.
What's covered
| Purchase | Refund |
|---|---|
| License (includes year 1 of Updates & Cloud Services) | Full refund within 30 days of purchase |
| Added users | Full refund within 30 days of buying them |
| Updates & Cloud Services renewal (year 2 on) | Prorated, if you cancel within the first 90 days of the renewal year |
After 30 days we'll still consider a refund if you have a documented technical problem our support team can't fix.
How to ask
Email support@solidaccounting.com, or reply to your purchase receipt, with your license key or order number and the email you bought with. A reason is optional. The refund goes back to the original payment method; card refunds usually post within 5–10 business days.
If you can't find your receipt, we can look you up by name or the last four digits of the card.
What happens to your license and your books
Once a license refund is processed, your license key is deactivated and your copy stops working on every computer. Your company file isn't touched — it stays on your computer. Before the refund goes through, export anything you need (reports to PDF or CSV, lists to CSV).
Bought the wrong tier? Email us. We can refund and let you buy the right one, or apply what you paid to the right tier.