Refunds

Solid Accounting backs every license purchase with a 30-day money-back guarantee. If the software isn't right for you within 30 days of purchase, you get every dollar back — no forms, no friction.

This page covers the policy in detail and how to request one.

The 30-day money-back guarantee

The 30 days are calendar days from the purchase date. Charge dispute timelines are independent — credit-card chargebacks have their own windows but our policy doesn't require you to chargeback.

How to request a refund

Email support@solidaccounting.com with:

• Your license key or purchase confirmation email
• The email address the purchase was billed to
• A brief reason — not required for the guarantee but helps us improve the product

Standard turnaround:

The refund returns to the original payment method. Credit cards typically post within 5–10 business days from when we initiate. Bank transfers (for invoice-billed customers) within 7–14 days.

What gets refunded

Initial license — full refund within 30 days

Buy Standard ($349) → 27 days later, request refund → $349 back. The license deactivates on all your machines; you uninstall Solid Accounting; the relationship ends cleanly.

After 30 days, the license is yours; we don't refund it.

Year 1 maintenance — included in the license refund

The Year 1 Updates plan is bundled into the license price. A 30-day refund of the license refunds the Year 1 plan along with it.

Year 2+ Updates plan — prorated

Year 2 and beyond are separate annual charges. If you cancel mid-cycle and want a refund:

• Cancellation only, no refund — default. Your plan stays active through the cycle's end; nothing more is charged.
• Prorated refund of unused months — available for specific reasons:
  • Your business is closing
  • Solid stopped working on your platform (we no longer support an OS you're stuck on)
  • Significant product issue we can't resolve

Prorated math: charges minus (months elapsed × monthly equivalent). Example: $199 Pro Updates plan, 4 months in → $199 × (8/12) = $132.67 refund.

Discretionary call by our support team — we lean toward refunding when there's a real issue, not when it's change-of-mind.

Add-on users — full refund within 30 days, then nothing

Bought 2 add-ons for $200 → realize you only needed 1 → email within 30 days, get $100 back.

After 30 days, add-ons aren't refundable. The seat is yours forever (until license termination).

Bank Feeds — prorated to the cancellation date

Bank Feeds bills monthly ($8/mo) or annually ($79/yr).

• Monthly — cancel any time; you're charged for the current month, no refund of past months. Annual prorated refund N/A here (it's monthly).
• Annual — cancel anytime; refund is (months remaining / 12) × annual price. Example: bought $79 annual, 7 months in → $79 × (5/12) = $32.92 refund.

Things that don't get refunded

• Custom development work — if we built you a custom integration or module, that's by-the-hour billing, not refundable
• Migration assistance (paid) — we don't typically charge for migration but if you bought premium hands-on help, that's billed time
• License after 30 days — the license is yours; we don't buy it back
• Updates plan after the cycle ends — once a year is consumed, that year isn't refundable
• Money paid to third parties — Bank Feeds passes Plaid's per-connection fees through; if Plaid won't refund us, we can't refund you. Most cases work fine because we control the cancellation timing.

Refund and license termination

A full license refund terminates the license:

• The activation token on every machine is voided
• Solid Accounting on those machines stops launching (an "activation expired" message shows)
• Your .solid file is unaffected — it's a file you own, encrypted with your password
• You can't open the file in Solid Accounting without a valid license

If you need access to your file after refund:

• The file format is documented; export to CSV via report generation before the refund processes
• Or: open the file in another product that imports .solid files (none exist today; a future tool may)
• Or: keep the working state of Solid Accounting on one machine indefinitely if you forgo the activation refresh — but the license-server check eventually catches this

For most refund cases, users are migrating away from Solid before the refund — they've exported their data, set up the new product, and don't need the file anymore.

Pre-launch (preview) refund policy

For users on the preview channel (pre-launch):

• The 30-day guarantee starts at product launch, not at preview-purchase
• If you bought at preview pricing and decide not to launch with us, full refund through 30 days post-launch
• This is a one-time generous policy because preview-buyers took on risk we want to honor

Common gotchas

"I want a refund but can't access my purchase confirmation email." We can look you up by name, license key (if you have it), or charge-card last 4. Just email support — we'll figure it out.

"My credit card was charged but I never got a license." Auto-bot delivery occasionally falls behind. Email support; same-day resend.

"I refunded but Solid is still working on my old laptop." The activation server check happens periodically (typically every 2 weeks, or on a fresh launch). Solid keeps working between checks. The next check terminates it.

"I want to refund only my Updates plan, not my license." Possible — see Year 2+ prorated above. Cancellation alone (no refund) is also fine if you just want to opt out of next year's renewal.

"I bought, then immediately realized I bought the wrong tier." Email within an hour and we can either refund the original and let you re-purchase the right tier, or apply the original payment to the right tier. We're not going to charge you twice for a clear immediate fix.

"My partner bought it for me as a gift but it's not what I do." Standard 30-day guarantee applies. Mention it's a gift; we'll route the refund correctly.

Cross-references

• Account & Billing overview
• License keys — what gets deactivated on refund
• Renewal & maintenance — Updates plan billing details
• Bank Feeds subscription — separate refund mechanics