Troubleshooting

Common problems and how to fix them. If your issue isn't listed here, email support@solidaccounting.com with:

• Your operating system and version
• The version of Solid Accounting (Help → About)
• A description of what you were doing when the problem occurred
• Any error message that appeared (a screenshot is great)

We aim to reply within 1 business day.

Topic index

• Activation problems — license key not accepted, "machine limit reached", offline activation
• File won't open — wrong password, corrupted file, restore from backup
• Update issues — auto-updater stuck, update keeps failing, downgrade
• Performance — large file slow, reports take forever, search lag
• Linux: AppImage signature — verify the GPG signature, what to do if it doesn't match

Before you contact support

• Restart the app — it fixes more things than you'd expect
• Check the Help → Diagnostics page for warnings
• Make sure your file was last backed up via Cloud Backup or local backup before trying anything destructive