Troubleshooting

Common problems and how to fix them.

• Activation problems — license key not found, too many computers, license check errors
• Company file won't open — forgotten password, "needs a newer version", restoring a backup
• Update issues — an update that won't install, signature errors
• Performance — slow company file, slow reports, memory
• Linux: checking a download — verifying the GPG signature or checksum of the AppImage or .deb

Before you contact support

• Restart the app — it fixes more than you'd expect.
• Make sure you have a recent backup before you try anything that changes files.
• Use Help → Send Diagnostic to Support... so we get your version and logs, or email support@solidaccounting.com with your Windows version, the build number from Help → About Solid Accounting Desktop, what you were doing, and any error message (a screenshot is great).

We aim to reply within one business day.